Suitable for employees who communicates with external and internal customers by telephone, email and face to face. This course is suited to Public Sector, Private Sector and clients who want to excel in customer service.
The course content includes benefits of giving excellent customer service, understanding our customers, barriers to listening and how to sell using customer service.
The aims and objectives are to learn tricks to stay ahead of the competition, enhance career prospects, encourage growth within the business and to deliver superior customer service.
Next date: March 7th – BOOK now to secure your place 0845 009 1277
Course will also be run on the 8th April